Privacy Policy

1. Introduction

GOJO is a resident and compound management platform used to manage accounts, charges, receipts, announcements, incident reports, voting, and operational notifications for residential communities.

This Privacy Policy explains how GOJO processes personal information when you use our mobile application, resident portal, and related services (the "Services").

2. Information We Collect

To operate GOJO, we collect information required to identify residents, manage compound operations, verify payments, deliver notifications, and maintain service security.

• Account and profile information: Your name, phone number, email address, unit or residency assignment, tenant or compound association, and account status.
• Billing and payment records: Charges, balances, payment references, receipt numbers, payment amounts, currencies, bank or provider identifiers, manual verification details, approval status, and related audit records.
• Resident activity data: Incident reports, incident comments, announcement acknowledgements, notification read state, and voting participation where the Services provide those features.
• Technical and security data: Device type, operating system, app version, IP address, timestamps, crash or error logs, security events, session activity, and push notification tokens.

3. Biometric Data and Security

The GOJO app can use device-level biometric authentication, such as Face ID, Touch ID, or Android biometrics, to authorize sensitive actions like payments and profile-security changes.

4. Payments and Financial Records

GOJO supports resident billing and payment confirmation for real-world obligations such as HOA or compound charges, rent, maintenance fees, penalties, and utilities where enabled by the community using the platform.

Depending on the configured payment flow, GOJO may store payment references, receipt numbers, provider or bank names, manual verification data, settlement status, approval records, and receipts.

GOJO does not intentionally store full card numbers, raw banking passwords, or other full financial credentials on its servers.

5. How We Use and Share Your Data

We use your information to operate the Services, fulfill obligations between residents and the communities using GOJO, and maintain security and compliance.

• To create and manage accounts, authenticate users, and protect sessions.
• To manage billing, receipts, announcements, incidents, voting, and resident communications.
• To verify payments, generate receipts, resolve disputes, and maintain financial and audit records.
• To send operational, security, payment, announcement, and incident notifications.
• To troubleshoot problems, prevent abuse, detect fraud, and improve reliability.

Internal sharing: Relevant account, property, billing, maintenance, incident, and communication information may be visible to authorized property managers, HOA or compound administrators, staff members, and platform administrators only where necessary to operate the Services.

Third-party providers: We may share limited data with service providers that help us operate GOJO, such as cloud hosting providers, SMS or OTP providers, push notification providers, payment or payment-verification providers, product analytics providers (like PostHog), and monitoring or crash-reporting tools. These providers process data only to provide services for GOJO.

We do not sell your personal data to third parties, nor do we use it for targeted external advertising.

6. Push Notifications

If you enable push notifications, GOJO stores device push tokens so it can deliver announcements, incident updates, payment updates, security alerts, and other system notices to your devices.

You can disable push notifications from your device settings or from supported in-app controls. Disabling notifications prevents future push delivery, but historical notification records may still remain in your account inbox or platform audit history.

7. Analytics and Product Telemetry

To improve the GOJO platform, we use product telemetry and analytics tools, such as PostHog, to understand how residents and administrators interact with our Services. This includes tracking feature usage, page views, error rates, and user flows to identify areas where the app can be optimized or made easier to use.

8. Data Retention and Account Deletion

You may request access to, correction of, or deletion of your personal data where applicable. We keep personal data while your account is active or while needed to provide the Services. Some records must be retained longer for legal, accounting, security, fraud-prevention, and dispute-resolution reasons.

In particular, billing records, receipts, payment history, approval logs, audit logs, and security records may remain retained even after account deletion where the law, internal controls, or legitimate operational obligations require it.

Account deletion methods: We provide multiple ways to request deletion of your account and associated personal data:

• In-App Deletion: You can request deletion of your GOJO account directly within the mobile application by navigating to Profile > Settings > Delete Account.
• Web-Based Deletion: You can request account and data deletion without opening the app by visiting gojo.properties/delete-account.
• Email Support: You may also email support@gojo.properties with the subject "Account Deletion Request."

What happens when you delete your account: Upon a successful deletion request, active sessions are terminated, device push tokens are removed, and the account is disabled or soft-deleted so it is no longer available for normal use. Historical operational and financial records may still be retained in secured systems where required for compliance, accounting, fraud prevention, auditing, or dispute handling.

9. Children's Privacy

GOJO is not intended for individuals under 18, and we do not knowingly collect personal information from individuals under 18. If we become aware that such information has been collected, we will delete it where required.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and becomes effective when published on this page. We encourage you to review this policy periodically.